The impact of digital transformation on supply chains through e-commerce: Literature review and a conceptual framework

One of the profound impacts of digitalization on supply chains is manifested through e-commerce. The latter has significantly grown during the last two decades, with further amplifications during the COVID-19 pandemic. This has created operational and policy making challenges for firms when deciding about how best to manage the resulting growth in e-commerce. While the impact of e-commerce on supply chains has been widely recognized in the …