The role of support and sustainability elements in the adoption of an online self-management support system for chronic illnesses

The cost of treating chronic disease in Canada has risen to an average of 45%. Thus, more attention is being directed to health and disease self-management, to help patients mitigate and manage their chronic diseases. This study investigates how decision support, education and training and a rewards system, help and motivate patients to adopt the proposed system. The proposed model was tested by using data collected from a survey including 198 participants. The study reveals that: individuals’ perceptions on performance and effort expectancy, and hedonic motivation were influenced by the proposed elements; further, age has an influence on behavioral intention.