Rewards and Challenges in Caring for Older Adults with Multiple Chronic Conditions: Perspectives of Seniors’ Mental Health Case Managers

Healthcare professionals play an important role in caring for older adults with multiple chronic conditions (MCC). Yet few studies have examined the experiences of working with this population, particularly among non-physicians. Twenty-two mental health professionals participated in focus groups to explore the experiences of caring for older adults with MCC. Challenges included a fragmented system, stigma, and knowledge gaps. Rewards included the challenges that complexity presented and human connections. Understanding health professionals’ experiences in working with this growing population demographic can assist in the development of appropriate interventions to support providers that best meet the needs of older adults.