Attitudes toward a Communication System: A Comparison of Anglophone and Francophone Hospital Employees

The purpose of this study was to explore the hypothesis that the French and English Canadians, due to their unique cultural backgrounds, differ in their perceptions of and satisfaction with the nature of the organizational communication system under which they operate. The study was conducted in a large community general hospital. A total of 977 or 65.9 percent of the employees (of the 1,483 employees asked to complete the questionnaire) responded. The study revealed that Anglophcne employees consistently showed lower levels of satisfaction then the Francophone employees with the various aspects of the communication system that were investigated in this study. It was suggested that consistency of response to communications perhaps stems from the differing cultural values of the two groups of employees. Implications of these results were discussed.