Journal article
EXCEPTION REPORTING INFORMATION SYSTEM FOR ILL-STRUCTURED DECISION PROBLEMS.
Abstract
Quality control and cognitive mapping methods are combined to reduce the deficiencies of current techniques for designing exception-reporting systems for ill-structured decision problems. The approach is tested using ten managers faced with the need of evaluating the performance of their subordinates. The results are very encouraging: the information system detected over 97% of the exceptions and in no case identified expected performance as …
Authors
Montazemi AR; Conrath DW; Higgins CA
Journal
IEEE Transactions on Systems Man and Cybernetics, Vol. SMC-17, No. 5, pp. 771–779
Publication Date
January 1, 1987
DOI
10.1109/tsmc.1987.6499283
ISSN
0018-9472