The e‐flow audit: an evaluation of knowledge flow within and outside a high‐tech firm

Use of computer mediated communication, specifically electronic mail (e‐mail), has grown exponentially in recent years reaching as high as 75 percent penetration per household in some countries. The penetration rate is even higher for corporate environments. E‐mail is the communication medium of choice for most businesses and can therefore be construed as a proxy for codified knowledge flow in organizations. This paper advances the knowledge …