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IT capability impacts on quality of customer...
Journal article
IT capability impacts on quality of customer service process using Fuzzy AHP
Authors
Rostamy AAA; Khosroanjom D; Niknafs A; Rajabi A; Rostamy AA
Journal
Int. J. E-Business Dev, Vol. 4, , pp. 21–29
Publication Date
January 1, 2014
Associated Experts
Ali Ashgar Anvari Rostami
Visiting Professor, DeGroote School of Business
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