Journal article
Performance measurement and adoption of balanced scorecards
Abstract
To deal with financial constraints and increasing demand on accountability, government administrators have begun implementing modern management tools in their organizations. The balanced scorecard, a performance and strategic management system, has been adopted in for‐profit organizations with success and its application in the government sector is explored in this study. Results of a survey of municipal governments in the USA and Canada show …
Authors
Chan YL
Journal
International Journal of Public Sector Management, Vol. 17, No. 3, pp. 204–221
Publisher
Emerald
Publication Date
May 1, 2004
DOI
10.1108/09513550410530144
ISSN
0951-3558