Assertiveness by Older Adults with Visual Impairment: Context Matters

Within a communication predicament of aging and disability framework, this study examined the impact of two types of contextual variation on perceptions of older adult assertiveness within problematic service encounters. Young (N = 66) and older (N = 66) participants evaluated conversational scenarios in which a visually-impaired older woman responded either passively or assertively to denial of requested assistance with reading needed …