Improving Patient-Centered Care Academic Article uri icon

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abstract

  • OBJECTIVE: To improve patient satisfaction with care at an occupational medicine clinic by promoting agenda-setting before the visit. METHODS: We distributed agenda-setting form to 77 randomly selected patients attending an occupational health clinic and used another randomly selected sample of 36 patients as control group. Patients completed a survey regarding the acceptability of this procedure and whether they felt clinicians addressed their important concerns. RESULTS: Most patients found the form helpful (73%) and wanted it offered in future visits (74%). There was no statistically significant difference in terms of the proportion of patients expressing greatest satisfaction by answering, "strongly agree" (intervention [86%], control [97%]; odds ratio, 0.17; 95% confidence interval, 0.02 to 1.38; P = 0.06). CONCLUSION: Agenda-setting can improve patient experience before occupational visits but does not improve postvisit satisfaction.

authors

  • Kuhle, Carol S
  • Truitt, Frances
  • Steffen, Mark
  • Undavalli, Chaitanya
  • Wang, Zhen
  • Montori, Victor
  • Murad, Mohammad Hassan

publication date

  • May 2013