Client engagement in home and community care services Academic Article uri icon

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abstract

  • A recent study of two Community Care Access Centres in Ontario was conducted to look at how clients can be involved in their own care while, at the same time, enhance their experience overall. This article describes that study and looks at ways of developing a new client engagement strategy moving forward.

authors

  • Kirst, Maritt
  • Elmi, Arij
  • Ray-Daniels, Mila
  • Foster, Jennifer

publication date

  • July 2016